Privacy policy

1. Who we are and what this covers

Sameeti is a society management platform provided by TWS Technology, a sole proprietorship at A-23/1, Shyam Nagar, Devli Arab Road, Borkhera, Kota, Rajasthan 324001, India (“we”, “us”). This policy explains how personal data is handled when you use the sameeti.com website and dashboard, the Sameeti Resident app and the Sameeti Guard app.

We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

2. Our role: society data vs. our own data

Society data. Information about flats, residents, staff, visitors, payments and complaints is entered by or for a housing society that uses Sameeti. The society decides why and how this data is used — it is the data fiduciary — and we process it on the society’s behalf as its data processor. Requests about this data can be made to your society’s committee or to us; we will help the society respond.
Our own data. For information about website visitors, people who send us enquiries, and the administrators and billing contacts of our customer societies, we are the data fiduciary.

3. Information we collect

Committee members and administrators

Name, email, phone number, role in the society, login credentials and activity in the dashboard.

Residents, owners and tenants

Name, phone number, email, flat details, ownership or tenancy status, move-in and move-out dates, family members, date of birth or age, gender, blood group, vehicles, emergency contacts and profile photo. Where the society uses resident verification (KYC), it may also include identity details such as Aadhaar or PAN numbers and images of identity documents.

Staff and security guards

Name, phone number, photo, identity and address proof, police verification status, designation, shifts, attendance and duty logs.

Visitors and deliveries

Name, phone number, purpose of visit, flat visited, entry and exit times, vehicle number and, where the society requires it, identity proof details or images captured at the gate. Visitors may receive a gate pass, QR code or OTP by SMS or WhatsApp.

Payments and accounts

Maintenance invoices, receipts, payment amounts, dates and reference numbers, expenses, vendor and fund records. We do not store full card numbers; online payments, where enabled, are processed by the payment gateway.

Community activity

Complaints, notices, polls, facility bookings, documents and messages created in the platform.

Device and usage information

Push-notification tokens, device type, operating system and app version, IP address, log and error data needed to keep the service working and secure.

Enquiries

When you contact us or request a demo: your name, email, phone number, society name and message.

4. Mobile app permissions

Notifications (both apps) — to alert you about visitors, approvals, deliveries, notices and emergencies.
Contacts (Resident app, optional) — only when you choose to pick a contact, for example to invite a guest. Only the contact you select is used; we do not upload your address book.
Photos and files (both apps, optional) — only when you choose to upload a photo or document.
Camera (Guard app) — to scan QR gate passes and take photos at the gate when the society requires it.

You can change permissions anytime in your phone settings. Some features may not work without them.

5. How we use information

To run the services the society has chosen: visitor and gate management, billing and accounting, complaints, notices, bookings, staff management and reports.
To verify identity and secure accounts, including sending login and verification OTPs.
To send service messages: alerts, approvals, reminders, receipts and notices.
To provide support, fix problems, prevent misuse and improve the product.
To respond to enquiries and, for our customer societies, to manage subscriptions and invoices.
To comply with law, including tax and accounting record-keeping.

We do not sell personal data and we do not use society data for advertising.

6. Notifications and messages

Sameeti sends information through app push notifications, email, SMS and WhatsApp. SMS is sent through registered (DLT) templates and WhatsApp through Meta’s WhatsApp Business Platform. We send service messages only; we do not send unrelated promotions to residents or visitors.

Within your society, based on roles the society sets — for example, guards see visitor details for the flats they serve, and residents see their own bills and visitors.
Service providers who help us run Sameeti: cloud hosting, SMS gateways, Meta (WhatsApp), Google Firebase (push notifications), email delivery and payment gateways. They may process data only to provide their service to us and must protect it.
Authorities, when required by law, court order or to protect someone’s safety.
Business transfer, if Sameeti is merged or sold, subject to this policy.

Some of these providers may process data on servers outside India, as permitted under Indian law.

8. How we protect information

We use reasonable security safeguards, including encrypted HTTPS connections, hashed passwords, OTP verification, role-based access for committee members and staff, and restricted access to production systems. No system is completely secure; if a personal data breach affects you, we will notify the society and, where required, the Data Protection Board of India and affected persons.

9. How long we keep information

Society data is kept while the society’s account is active and deleted within 30 days after the account is closed.
When an individual’s account is deleted, their profile and identity documents are deleted within 30 days — see Delete your account.
Invoices, receipts and accounting records are kept for up to 8 years to meet GST and income-tax requirements.
Enquiries are kept for up to 2 years unless you become a customer.
Backups are overwritten on their normal cycle.

10. Your rights

Under the DPDP Act, 2023 you have the right to:

get a summary of the personal data processed about you and how it is used;
have inaccurate or incomplete data corrected and updated;
have your data erased when it is no longer needed, subject to legal retention requirements;
withdraw consent you have given, for the future;
have your grievances addressed; and
nominate another person to exercise these rights if you are unable to.

Residents, staff and visitors can contact their society’s committee or write to us. We will act on requests after verifying your identity.

11. Children

Our apps are meant for adults. Details of children may be added by a parent or guardian as family members of a flat; the society and the parent are responsible for this. We do not track children or use their data for advertising.

12. Cookies

The website and dashboard use essential cookies to keep you signed in and protect forms from misuse. We do not use advertising cookies.

13. Changes to this policy

We may update this policy. The “Last updated” date shows the latest version. For significant changes, we will inform society administrators by email or in the app.

14. Grievance Officer and contact

If you have a question or complaint about how your personal data is handled, contact:

Grievance Officer, TWS Technology
TWS Technology, A-23/1, Shyam Nagar, Devli Arab Road, Borkhera, Kota, Rajasthan 324001, India
Email: contact@sameeti.com · Phone: +91 79765 61107

We acknowledge complaints within 48 hours and aim to resolve them within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.